Help & Support

Search for an answer first — most questions about the pixel, store and ad account connections, attribution, the AI agent and billing are already covered. If you're still stuck, open a support request and we'll reply on your request page. We email you a link each time we reply.

Open a support request

• Open a request — signed in. Attach screenshots, CSVs or logs (up to 5 files).
• Can't sign in? — open a request with just your email address. We send a 6-digit code to confirm it's you.
• Your requests — every request you've opened, with its full conversation.

Self-service

• Answered questions — real customer questions with our answers.
• Known issues — anything we're currently fixing, and what was fixed recently.
• Documentation — setup guides, the pixel, ad account connections, the AI agent.
• Security — how access tokens are stored and encrypted.
• Refund Policy — cancellation and refund terms.